Understanding Our Refund & Return policy

Refund & Return Policy

At Anjoy Company, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you can return the items under the following conditions:

Eligibility for Returns:

Items must be returned within 7 days of receipt.
Items must be unused, unworn, and in the same condition as received.
Items must be in the original packaging with all tags attached.
Items purchased on sale or clearance are not eligible for return.
Non-returnable Items:

Gift cards
Personalized or custom-made items
How to Return an Item
Initiate a Return:

Contact our customer service team at company theanjoygifts@gmail.com to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization:

Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions on how to send back your item(s).
Shipping:

Pack the item(s) securely in the original packaging.
Include a copy of the original receipt and the RA number.
Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method as we are not responsible for lost or damaged packages during transit.
Return Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
Refund Policy
Inspection and Processing:

Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
Upon approval, we will process your refund. You will receive an email notification confirming the refund.
Refund Method:

Refunds will be issued to the original payment method used at the time of purchase.
Processing Time:

Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
Partial Refunds:

Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
Exchange Policy:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:

Email: theanjoygifts@gmail.com

Address: Shop no - LL-2, Maruti Center, near Punjab Honda, opposite Bahumali Bhavan, Nilmani Society, Gurukul, Ahmedabad, Gujarat 380052

Thank you for shopping with Anjoy Company.

Eligibility for Refunds and Returns

Our Refund & Return policy ensures customers can return products that do not meet expectations. Items must be returned within 30 days of purchase, unused, and in their original packaging. Certain products, such as personalized or perishable goods, may not qualify. To initiate a return, proof of purchase is required. This policy is designed to protect both buyers and sellers, providing a clear framework for handling returns and refunds efficiently and fairly.

Return Process Explained

The return process under our Refund & Return policy is straightforward and customer-friendly. Customers can request a return by contacting our support team or through the website’s return portal. Once approved, products should be shipped back using the provided instructions. We recommend using tracking services for return shipments. Upon receiving and inspecting the returned item, we will notify you of the refund status. This transparent process aims to resolve returns quickly, minimizing hassle for the customer.

Refund Methods and Timelines

Refunds are processed according to the original payment method to ensure security and convenience. Under our Refund & Return policy, refunds are typically issued within 7 to 10 business days after we receive the returned product. Customers will receive an email confirmation once the refund is initiated. In cases of defective or incorrect items, we may offer expedited refunds. Our clear timeline and refund methods make sure you have peace of mind when shopping with us.